As more and more businesses look to acquire customers via the web, it is equally important that businesses are communicating with their current customers on the web. But how do you keep up with all the comments people are making on Facebook, Twitter, your Blog, and more? It can become pretty overwhelming to try and monitor everything on your own, or even have someone do it for you.
Recently a new customer engagement platform was launched to help with this very problem. Bearhug is a web-based customer service/feedback system that emphasizes building a collaborative relationship with customers rather than just managing support and feedback.
Bearhug’s dashboard consists of five different feature groups:
- Pulse
- Answers
- First Rate
- Overheard
- Thinktank
To learn more about Bearhug, check out the video below. If you are unable to see the embedded video, click here.
via Mashable
Tags: bearhug, customer feedback, customer service